DD4HW1 Chapters 11 & 13

CHAPTER 11

a. Letter to a local newspaper.
The length of the school day is too long for almost all of the primary children. We need to focus on the educational needs of the children, and less on the logistics, transportation, scheduling and other limits of the educational system.

b. Memo to employees
The designated professional library location is off-limits until an on-site inspection is completed. When corporate representatives are finished making electrical adaptations on computer installations, you will be notified.

c. Memo to employees
The new phone system has been disruptive to administrative assistants.  Make sure all calls are business calls and all phones are properly replaced on cradles.



CHAPTER 13

• Focus on the Message
• Pay Attention to Nonverbal Communication
• Suppress Biases.
• Listen for Main Ideas.
• Avoid Distractions. 
• Provide Verbal and Nonverbal Feedback.
• Make Use of Silent Periods
• Keep an Open Mind